[Customer Support]

Looking for answers? You've come to the right place. Search below for answers to our frequently asked questions or alternatively if you can't find an answer to your question below, please get in touch. 

Your local authorised Great Wall Dealer is the first stop for any questions or concerns about your Great Wall. This includes product recall and campaign information.

Should a problem arise from the servicing or maintenance of a vehicle, you should discuss your concerns or issues with your dealers Service manager.

If your concern is related to the sale of a vehicle then you should speak to the dealers Sales Manager.  If you are unable to resolve the issue after speaking to the dealer’s Service or Sales Managers you should discuss your concerns with the Dealer Principal.

If the dealer is unable to resolve your issue, having already followed the process above, please contact Great Wall Motor UK by registering a case.

Due to the varied and large number of requests we receive daily and the number of conversations between us, customers and the dealers whilst investigating, by putting your request or problems in writing allows you to tell us exactly what you need and allows us the time to investigate properly.  We endeavour to reply to all cases within 24 hours, with the exception of weekends whilst we are closed.

In all cases please speak to your local dealer who are best placed to help with advice and parts supply.  Our dealers are our technical experts and will be able to assist you.  Please use the dealer search facility for your nearest dealer.

No. Great Wall only recommend diesel that meets European standard EN590.  Fuel that does not meet this standard can cause injector damage, oil dilution and on the new Euro 5 Steed it could cause DPF problems, oil dilution and frequent fuel filter issues.

As towing requirements and conditions can vary significantly there is no right or wrong answer although the recommendation is to choose a gear that maintains optimum torque while not compromising fuel economy.  The gear selection should be made to keep the engine RPM between 1800rpm and 2500rpm, this way the engine is not ‘over revving’ but maintains peak torque output.   When pulling away, do not over use or consistently slip the clutch.  

To find out if your vehicle is eligible to tow 2.5 tonnes please contact your dealer who will be able to advise you.

All new Great Wall vehicles have full UK breakdown cover including local recovery, roadside and home assistance for 36 months from the date of first registration.  Should you require assistance please telephone 0800 197 1514.

To register as a new keeper of your Great Wall, please attend your nearest Great Wall dealer with a copy of your V5 Registration document as proof of address.  The dealer will be able to change your owner’s details on the Great Wall UK system and this will automatically generate a new Great Wall Assistance card for you if the vehicle is less than 36 months old.  If you require a private registration change, please forward a copy of your V5 registration document showing the new registration to:

Allocation Department
Great Wall Motors UK
IM House
South Drive
Coleshill
B46 1DF

Please speak to your local dealer who will be able to give advice and supply all your parts and accessory needs.

No, servicing your vehicle at a non-Great Wall  approved service outlet will not adversely affect the warranty on your Great Wall.  However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids.  The replacement parts and fluids MUST comply with the specifications as shown in your owners and drivers manual.

Any failure of genuine components found to be caused by non-genuine parts is not covered under warranty.

Your local Great Wall dealer has invested a great deal of resources into looking after your Great Wall vehicle.  Authorised Great Wall dealers and Authorised Service outlets are the only servicing outlets to have the specific tools, equipment and electronic media to be able to support Great Wall vehicles.

Your Authorised Dealer also has available Manufacturer training and direct contact to Great Wall Motor UK‘s Technical Support personnel.  All of this provides peace of mind motoring.  All genuine parts supplied by Great Wall Motor UK and fitted by a Great Wall dealer, excluding wear and tear and service items also benefit from a 3 year, 60,000 mile parts and labour warranty.

If I service my vehicle with an independent service centre will this affect my warranty?

No, servicing your vehicle at a non-Great Wall approved service outlet will not adversely affect the warranty on your Great Wall.  However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids.  The replacement parts and fluids MUST comply with the specifications as shown in your owners and drivers manual.

Any failure of genuine components found to be caused by non-genuine parts will not be covered under warranty.

All service schedules are printed in your service and maintenance book. Please ensure that your servicing is carried out in line with the servicing as stated in your service and maintenance book as failure to do so can invalidate your warranty.

In addition to regular servicing, some extra items may require attention depending on operation and usage, please refer to ‘severe driving conditions’ as found in your service and warranty booklet.

To register as a new keeper of your Great Wall, please attend your nearest Great Wall dealer with a copy of your V5 Registration document as proof of address.  The dealer will be able to change your owner’s details on the Great Wall UK system and this will automatically generate a new Great Wall Assistance card for you if the vehicle is less than 36 months old.  If you require a private registration change, please forward a copy of your V5 registration document showing the new registration to:

Allocation Department
Great Wall Motors UK
IM House
South Drive
Coleshill
B46 1DF

Please speak to your local dealerwho will be able to give advice and supply all of your parts and accessory needs.

Your local Great Wall dealer has invested a great deal of resources into looking after your Great Wall vehicle.  Authorised Great Wall dealers and authorised service outlets are the only servicing outlets to have the specific tools, equipment and electronic media to be able to support Great Wall vehicles.

Your authorised dealer also has available Manufacturer training and direct contact to Great Wall Motor UK‘s technical support personnel.  All of this provides peace of mind motoring.  All genuine parts supplied by Great Wall Motor UK and fitted by a Great Wall dealer, excluding wear and tear and service items also benefit from a 3 year, 60,000 mile parts and labour warranty.

 

 

This commonly asked question can be answered by locating the ‘service and maintenance’ section within the owners and drivers manual.  This section lists the required lubricants and types suitable for Great Wall vehicles.  If your vehicle does not have an owners and drivers manual, you can purchase one from your nearest Great Wall Dealer.

A drive plate (also known as a clutch disc) has a friction material surface very similar to brake pads. These friction materials will wear under normal driving conditions and are considered a consumable item.

To obtain warranty repairs, take the vehicle to an authorised Great Wall dealer within the warranty period, present suitable identification to verify and request the needed repairs or adjustments.

In all circumstances you will need to present the vehicle to a Great Wall dealer with all supporting documentation such as service history and parts invoices if you have them. You will be required to authorise them to investigate the cause of your concern.  If your claim for ‘good will’ is denied the cost of diagnosis and or repairs will be chargeable to you.

 

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. In the first instance always speak to your Dealer. If you have not managed to get resolve at your Dealer, please visit Customer support. 

If you are unhappy with the way in which Great Wall Motors have resolved your issue we abide by the New Car Code

 

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Hours of Operation:
Monday through Friday
09.00 - 17.00

Write to us at:
Great Wall Motor Distributors (UK) Limited
I.M. House
South Drive
Coleshill
B46 1DF